.png)
All articles
All articles
Categories
Articles
What can I do if my FedEx delivery is marked as delivered but I can't find my package?
Hello,If the tracking information shows your package as delivered but you're unable to locate it, the first step is to confirm that your shipping address is correct. Sometimes, delivery errors can occur, such as the package being left in an unexpecte
How can I return an item?
Hello, we are here to help you with your returns. If you are not satisfied with a product and would like to return it for a full refund, please follow these steps:. Your refund will be credited to your original form of payment once we receive the ite
What should I do if my order arrives damaged or defective?
We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes
How do I apply a credit from a previous return to a new order?
Hi there! If you have a credit for a previous return and want to use it for a new purchase, please follow these simple steps:. Once you've entered the code, the credit will be applied to your current order. We look forward to fulfilling your order so
What should I do if I received the wrong item?
Hi! If you've received an item that you did not order, please follow these instructions:. We strive to ensure that you are happy with all your purchases, and we'll guide you through the necessary steps to resolve this mix up.
What do I do if my item is lost?
Contact us within 30 days of your ship date to receive assistance.
What can I do if an item I want is out of stock?
At times, our popular items sell out quickly and we understand that can be disappointing. If an item you're interested in is out of stock:. Please sign up for the Wait List to stay informed, and thank you for your continuous support!
What happens if I am charged more than once for an order?
If your account shows multiple charges for an order, first note that some charges may be ‘Pending’ on your bank statement. If this is the case, please wait to see if the charge clears or is removed. If a duplicate charge appears on your statement:. W
What should I do if part of my order is missing or hasn't arrived yet?
If you find that part of your order is missing or hasn't arrived, please check the shipping times and tracking number provided for your order. Some items may ship separately within 3-15 business days of the order date, and you should see movement on
Do you include gift receipts or personalized messages with orders?
At this time, we do not include gift receipts or personalized messages with orders.