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Frequently Asked

When will my order ship?

Most of our steals leave the warehouse within just 3 business days, but some items do take longer to prepare! The estimated time it will take before an item leaves the warehouse is listed on the product page. Once an item ships, you should receive a

How can I return an item?

If you are not satisfied with a product and would like to return it for a full refund, we're happy to help. Returns must be initiated within [30 days] of receiving your order. Items must be unused and in the original packaging. Reach out to our custo

How do I cancel my order?

We want to get you your item as soon as humanly possible, so we begin to process your order the second it is placed! We are unable to cancel orders at this time so please review your order very carefully before placing it.

How do I apply a credit from a previous return to a new order?

Hi there! If you have a credit for a previous return and want to use it for a new purchase, please follow these simple steps:. Once you've entered the code, the credit will be applied to your current order. We look forward to fulfilling your order so

What can I do if my FedEx delivery is marked as delivered but I can't find my package?

Hello,If the tracking information shows your package as delivered but you're unable to locate it, the first step is to confirm that your shipping address is correct. Sometimes, delivery errors can occur, such as the package being left in an unexpecte

What should I do if my order arrives damaged or defective?

We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes

What should I do if I received the wrong item?

Hi! If you've received an item that you did not order, please follow these instructions:. We strive to ensure that you are happy with all your purchases, and we'll guide you through the necessary steps to resolve this mix up.

Can I make changes to my cart after placing an order?

If you wish to make changes or delete an item from your cart after placing an order, it's important that you contact us promptly. In most cases we are not able to edit your order, but we're happy to look into it for you. Please provide us with as muc