Decor Steals

If your account shows multiple charges for an order, first note that some charges may be &#x2018;Pending&#x2019; on your bank statement. If this is the case, please wait to see if the charge clears or is removed.If a duplicate charge appears on your statement:<ol><li>Please verify with your bank to ensure that the charge has indeed been posted and is not just a pending transaction.</li><li>If a duplicate charge has been confirmed, reach out to our customer service with the details and a screenshot of the charges.</li><li>We will look into the matter and ensure that any errors are corrected, including issuing a refund for any erroneous charge.</li></ol>We apologize for any inconvenience and appreciate your cooperation.

If your account shows multiple charges for an order, first note that some charges may be ‘Pending’ on your bank statement. If this is the case, please wait to see if the charge clears or is removed. If a duplicate charge appears on your statement:. W

What happens if I am charged more than once for an order?

When will my order ship?

How can I return an item?

How do I cancel my order?

How do I apply a credit from a previous return to a new order?

What can I do if my FedEx delivery is marked as delivered but I can't find my package?

What should I do if my order arrives damaged or defective?

What should I do if I received the wrong item?

Can I make changes to my cart after placing an order?

Frequently Asked

What is ShipInsure and how does it work?

What is Decor Steals all about? How do I buy things?

What should I expect from Decor Steals pieces?

Oh no! The item I wanted is sold out, what do I do?!

Do You Charge Sales Tax?

How long does it take to get my item?

I have seen similar items elsewhere for twice as much. How is this possible?

How does Shop Pay work?

What can I do if my package is marked as delivered but I haven't received it?

How do I track my order?

Shopping & Shipping Articles

Do you ship to Canada?

I am outside of the 30-day return window but have an item I can’t use or no longer want. What can I do?

Can I cancel an order?

Damaged or Wrong Item Received

I entered the wrong address for my order—now what?

How long will a refund take to process?

Did my order go through?

I need a receipt for my order.

I received an item I wasn't supposed to.

What is your order cancellation policy?

What should I do if I received a damaged item or it is defective?

What should I do if I receive a broken or damaged item?

Order Help

I need to get in touch with Customer Service or one of your other departments. What is the best way to reach them?

I contacted Customer Service and have not heard back from anyone. What do I do?

Wait List sign up

I am on your text messages list but I only get one message a day about the daily deals. I see some other deals that I never heard about. What gives?

How do I unsubscribe from daily emails alerts?

How do I unsubscribe from daily text message alerts?

Email Sign Up

Customer Service and Notifications

We're a daily deals site

We don't inflate our prices. Best prices from the start!

We RARELY offer discounts

Promotions Policy

Partner with Us...

Slim profits per product sale

We cut out the middleman

We have a small but mighty team of stars

Our design & buying team move mountains

We design most of the products

Did we mention? We are a small family-owned business

What we are all about

What is the Steal It Box?

Why buy the Steal It Box?

How it works...

What will be in my box?

When can I purchase the Steal It Box?

Is Steal It Box a subscription box?

Can I choose what is in my box?

I saw one of your ads, is that what will be in my box?

My box and/or items arrived damaged. What should I do?

Steal It Box

What do I do if my item is lost?

What can I do if an item I want is out of stock?

What should I do if part of my order is missing or hasn't arrived yet?

Do you include gift receipts or personalized messages with orders?

What happens if I am charged more than once for an order?Updated a year ago