Decor Steals

We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes lead to these situations.If you&apos;ve received a damaged or an incorrect item, please follow these steps:<ol><li>Take clear photos of the damaged/defective item(s).</li><li>Email us the photos at our customer service address along with your order number and any relevant details about your order.</li><li>If requesting a refund, please indicate this in your communication. We offer the choice between replacing the damaged item or issuing a full refund for it.</li></ol>We are committed to resolving your issue as soon as possible and our customer service team is ready to assist you. Rest assured that we will work diligently to ensure your satisfaction. Thank you for choosing our online shop and we look forward to hearing from you.Have a great day,Decor Steals Customer Service

We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes

What should I do if my order arrives damaged or defective?

Frequently Asked

When will my order ship?

How can I return an item?

How do I cancel my order?

How do I apply a credit from a previous return to a new order?

What can I do if my FedEx delivery is marked as delivered but I can't find my package?

What should I do if I received the wrong item?

Can I make changes to my cart after placing an order?

What is ShipInsure and how does it work?

What is Decor Steals all about? How do I buy things?

What should I expect from Decor Steals pieces?

Oh no! The item I wanted is sold out, what do I do?!

Do You Charge Sales Tax?

How long does it take to get my item?

I have seen similar items elsewhere for twice as much. How is this possible?

How does Shop Pay work?

What can I do if my package is marked as delivered but I haven't received it?

How do I track my order?

Shopping & Shipping Articles

Do you ship to Canada?

I am outside of the 30-day return window but have an item I can’t use or no longer want. What can I do?

Can I cancel an order?

Damaged or Wrong Item Received

I entered the wrong address for my order—now what?

How long will a refund take to process?

Did my order go through?

I need a receipt for my order.

I received an item I wasn't supposed to.

What is your order cancellation policy?

What should I do if I received a damaged item or it is defective?

What should I do if I receive a broken or damaged item?

Order Help

I need to get in touch with Customer Service or one of your other departments. What is the best way to reach them?

I contacted Customer Service and have not heard back from anyone. What do I do?

Wait List sign up

I am on your text messages list but I only get one message a day about the daily deals. I see some other deals that I never heard about. What gives?

How do I unsubscribe from daily emails alerts?

How do I unsubscribe from daily text message alerts?

Email Sign Up

Customer Service and Notifications

We're a daily deals site

We don't inflate our prices. Best prices from the start!

We RARELY offer discounts

Promotions Policy

Partner with Us...

Slim profits per product sale

We cut out the middleman

We have a small but mighty team of stars

Our design & buying team move mountains

We design most of the products

Did we mention? We are a small family-owned business

What we are all about

What is the Steal It Box?

Why buy the Steal It Box?

How it works...

What will be in my box?

When can I purchase the Steal It Box?

Is Steal It Box a subscription box?

Can I choose what is in my box?

I saw one of your ads, is that what will be in my box?

My box and/or items arrived damaged. What should I do?

Steal It Box

What do I do if my item is lost?

What can I do if an item I want is out of stock?

What happens if I am charged more than once for an order?

What should I do if part of my order is missing or hasn't arrived yet?

Do you include gift receipts or personalized messages with orders?

What should I do if my order arrives damaged or defective?Updated a year ago