Decor Steals

Unique farmhouse home decor at affordable daily deals.

Frequently Asked

Shopping & Shipping Articles

Order Help

Customer Service and Notifications

What we are all about

Steal It Box

Hello,If the tracking information shows your package as delivered but you're unable to locate it, the first step is to confirm that your shipping address is correct. Sometimes, delivery errors can occur, such as the package being left in an unexpecte

Hello, If the tracking information shows your package as delivered but you&apos;re unable to locate it, the first step is to confirm that your shipping address is correct. Sometimes, delivery errors can occur, such as the package being left in an unexpected spot at your residence, or it may have been accidentally received by a neighbor or a family member. It&apos;s a good idea to check around your delivery location or with individuals who might have accepted the package on your behalf. If you&apos;re still unable to find the package, you can contact your local FedEx carrier with the tracking details for more specific information. It&apos;s also helpful to request that your local carrier takes a photo of your deliveries in future if this service is available.

What can I do if my FedEx delivery is marked as delivered but I can't find my package?

Hello, we are here to help you with your returns. If you are not satisfied with a product and would like to return it for a full refund, please follow these steps:. Your refund will be credited to your original form of payment once we receive the ite

Hello, we are here to help you with your returns. If you are not satisfied with a product and would like to return it for a full refund, please follow these steps:<ul><li>We will provide you with a pre-paid return label.</li><li>Securely package the item you wish to return.</li><li>Affix the pre-paid return label to the package.</li><li>Drop off the package at the designated shipping carrier&apos;s location.</li></ul>Your refund will be credited to your original form of payment once we receive the item back. Please note, this may not apply to final sale items, as they are sold as All Sales Final. Thank you for shopping with us!

How can I return an item?

We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes

We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes lead to these situations.If you&apos;ve received a damaged or an incorrect item, please follow these steps:<ol><li>Take clear photos of the damaged/defective item(s).</li><li>Email us the photos at our customer service address along with your order number and any relevant details about your order.</li><li>If requesting a refund, please indicate this in your communication. We offer the choice between replacing the damaged item or issuing a full refund for it.</li></ol>We are committed to resolving your issue as soon as possible and our customer service team is ready to assist you. Rest assured that we will work diligently to ensure your satisfaction. Thank you for choosing our online shop and we look forward to hearing from you.Have a great day,Decor Steals Customer Service

What should I do if my order arrives damaged or defective?

Hi there! If you have a credit for a previous return and want to use it for a new purchase, please follow these simple steps:. Once you've entered the code, the credit will be applied to your current order. We look forward to fulfilling your order so

Hi there! If you have a credit for a previous return and want to use it for a new purchase, please follow these simple steps:<ol><li>Add the item to your cart.</li><li>Proceed to checkout.</li><li>Enter your credit code where it says &apos;Discount code or gift card&apos;.</li></ol>Once you&apos;ve entered the code, the credit will be applied to your current order. We look forward to fulfilling your order soon!

How do I apply a credit from a previous return to a new order?

Hi! If you've received an item that you did not order, please follow these instructions:. We strive to ensure that you are happy with all your purchases, and we'll guide you through the necessary steps to resolve this mix up.

Hi! If you&apos;ve received an item that you did not order, please follow these instructions:<ul><li>Provide us with the details of the items you did order and the incorrect item you received.</li><li>We will verify the orders against the details provided.</li><li>Let us know if you&apos;d prefer to start the return process for the incorrect item.</li></ul>We strive to ensure that you are happy with all your purchases, and we&apos;ll guide you through the necessary steps to resolve this mix up.

What should I do if I received the wrong item?

Contact us within 30 days of your ship date to receive assistance.

Contact us within 30 days of your ship date to receive assistance.

What do I do if my item is lost?

At times, our popular items sell out quickly and we understand that can be disappointing. If an item you're interested in is out of stock:. Please sign up for the Wait List to stay informed, and thank you for your continuous support!

At times, our popular items sell out quickly and we understand that can be disappointing. If an item you&apos;re interested in is out of stock:<ul><li>We recommend joining the Wait List. This way you can receive email notifications whenever the item is restocked or similar items become available.</li><li>Keep an eye out for our emails or check our website regularly for updates.</li></ul>Please sign up for the Wait List to stay informed, and thank you for your continuous support!

What can I do if an item I want is out of stock?

If your account shows multiple charges for an order, first note that some charges may be ‘Pending’ on your bank statement. If this is the case, please wait to see if the charge clears or is removed. If a duplicate charge appears on your statement:. W

If your account shows multiple charges for an order, first note that some charges may be &#x2018;Pending&#x2019; on your bank statement. If this is the case, please wait to see if the charge clears or is removed.If a duplicate charge appears on your statement:<ol><li>Please verify with your bank to ensure that the charge has indeed been posted and is not just a pending transaction.</li><li>If a duplicate charge has been confirmed, reach out to our customer service with the details and a screenshot of the charges.</li><li>We will look into the matter and ensure that any errors are corrected, including issuing a refund for any erroneous charge.</li></ol>We apologize for any inconvenience and appreciate your cooperation.

What happens if I am charged more than once for an order?

If you find that part of your order is missing or hasn't arrived, please check the shipping times and tracking number provided for your order. Some items may ship separately within 3-15 business days of the order date, and you should see movement on

If you find that part of your order is missing or hasn&apos;t arrived, please check the shipping times and tracking number provided for your order. Some items may ship separately within 3-15 business days of the order date, and you should see movement on your tracking as the items are dispatched. In the event that you have concerns or notice that only a shipping label has been created with no further updates, contact customer service for further assistance on the status of your missing items.Please review our <a href="URL">FAQs on Shipping Times</a> for additional information on what to expect during the shipping process.

What should I do if part of my order is missing or hasn't arrived yet?

At this time, we do not include gift receipts or personalized messages with orders.

At this time, we do not include gift receipts or personalized messages with orders.&#xA0;