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What can I do if my FedEx delivery is marked as delivered but I can't find my package?
Hello,If the tracking information shows your package as delivered but you're unable to locate it, the first step is to confirm that your shipping address is correct. Sometimes, delivery errors can occur, such as the package being left in an unexpecte
What should I do if my order arrives damaged or defective?
We sincerely apologize for any inconvenience caused by a damaged or defective item received from our online shop. Our goal is to provide exceptional service, but unfortunately, shipping and handling processes that are beyond our control can sometimes
How do I apply a credit from a previous return to a new order?
Hi there! If you have a credit for a previous return and want to use it for a new purchase, please follow these simple steps:. Once you've entered the code, the credit will be applied to your current order. We look forward to fulfilling your order so
What should I do if I received the wrong item?
Hi! If you've received an item that you did not order, please follow these instructions:. We strive to ensure that you are happy with all your purchases, and we'll guide you through the necessary steps to resolve this mix up.
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